Terms and Conditions

These terms and conditions apply to agreements entered into with MFH Facility Service ApS, unless otherwise agreed in writing between the parties.

  1. General

MFH Facility Service ApS provides professional facility service solutions to business customers, including cleaning, landscaping, maintenance of green areas and other service tasks.

All tasks are carried out as agreed with the customer and based on the offer, order confirmation or service agreement entered into between the parties.

  1. Offers and Agreements

Offers from MFH Facility Service ApS are valid for 14 days from the date of the offer, unless otherwise stated in the offer.

An agreement is considered entered into when the customer has accepted the offer in writing, or when MFH Facility Service ApS has confirmed the task in writing.

Any changes or additions to the agreement must be agreed in writing between the parties.

  1. Prices and Payment

All prices are stated excluding VAT, unless otherwise specified.

Payment terms appear on the invoice or in the specific agreement. Unless otherwise agreed, payment is due 8 days from the invoice date.

In the event of late payment, interest and fees may be charged in accordance with applicable rules. MFH Facility Service ApS reserves the right to suspend ongoing or upcoming tasks until overdue payment has been received.

  1. Performance of the Task

MFH Facility Service ApS carries out all tasks professionally and with a focus on quality, stability and proper conduct.

The customer must ensure that MFH Facility Service ApS has the necessary access to the areas, premises, installations and information required to carry out the task.

If the task cannot be carried out as agreed due to circumstances on the customer’s part, MFH Facility Service ApS may invoice the time and costs associated with unsuccessful attendance or delays.

  1. Changes to the Task

If the customer wishes to make changes to an agreed task, this must be agreed separately.

Changes, additional work or extensions to the task will be invoiced according to a separate agreement or based on time spent and materials used.

MFH Facility Service ApS will inform the customer of significant changes in price or time consumption if the scope of the task changes substantially during the process.

  1. Subscriptions and Fixed Service Agreements

For fixed service agreements or ongoing agreements, the scope, frequency and price of the task will appear in the specific agreement.

Unless otherwise agreed in writing, ongoing agreements may be terminated by either party with 30 days’ notice to the end of a month.

MFH Facility Service ApS reserves the right to adjust prices for fixed agreements with reasonable notice, including as a result of changes in wages, materials, transport costs or other operating costs.

  1. Materials and Equipment

Unless otherwise agreed, MFH Facility Service ApS will bring the necessary equipment and materials for carrying out the task.

If the customer provides special equipment, products or materials, the customer is responsible for ensuring that these are suitable for the purpose and lawful to use.

  1. Cancellation and Rescheduling of Tasks

If the customer wishes to cancel or reschedule an agreed one-off task, this must be done as soon as possible and no later than 24 hours before the agreed time.

In the event of cancellation less than 24 hours before the start of the task, MFH Facility Service ApS reserves the right to invoice all or part of the lost time, planning and any costs incurred.

  1. Complaints

If the customer wishes to make a complaint about a completed task, this must be done as soon as possible after the customer has, or should have, discovered the issue.

Complaints must be submitted in writing and include a clear description of the matter being complained about.

If the complaint is justified, MFH Facility Service ApS will generally have the right to remedy the matter within a reasonable time.

  1. Liability

MFH Facility Service ApS is liable in accordance with the general rules of Danish law.

However, MFH Facility Service ApS is not liable for indirect losses, operating losses, loss of revenue, loss of profit or other financial consequential losses, unless otherwise required by mandatory legislation.

MFH Facility Service ApS is not liable for delays or defects caused by circumstances beyond the company’s control, including lack of access, weather conditions, force majeure, illness, supplier failure or other unforeseen circumstances.

  1. Customer’s Responsibility

The customer is responsible for ensuring that the information provided to MFH Facility Service ApS is correct and complete.

The customer must ensure that work areas are accessible, safe and tidy to the extent necessary for carrying out the task.

The customer must also inform MFH Facility Service ApS of any special circumstances that may affect the task, including safety conditions, access conditions, special materials, delicate surfaces or other relevant matters.

  1. Confidentiality

MFH Facility Service ApS treats information about the customer’s business, property, employees and internal matters confidentially.

Confidential information will not be disclosed to unauthorised parties unless this is necessary to carry out the agreed task or required by law.

  1. Personal Data

MFH Facility Service ApS processes personal data in accordance with applicable data protection regulations.

You can read more about how we process personal data in our privacy policy.

  1. Force Majeure

MFH Facility Service ApS is not liable for failure or delay in fulfilling the agreement if this is due to circumstances beyond the company’s reasonable control.

This may include, but is not limited to, extreme weather conditions, fire, strike, lockout, illness, breakdowns, authority requirements, supplier failure or other unforeseen events.

  1. Governing Law and Jurisdiction

Agreements with MFH Facility Service ApS are governed by Danish law.

Any disputes will be sought resolved amicably between the parties. If this is not possible, the dispute will be settled by the Danish courts.

  1. Contact

Questions regarding these terms and conditions can be directed to:

MFH Facility Service ApS
Skovvej 24
5750 Ringe
CVR: 43977067
E-mail: info@mfhfacility.com
Phone: +45 70 60 35 05

Last updated: June 2026

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